Last updated: September 26, 2026

Contact Us

Questions, bug reports, or feature ideas? The fastest way to reach us is email. We read every message and reply within 48 hours on business days.

Email us

[email protected]

That one address handles everything: support questions, bug reports, feature requests, press inquiries, and privacy concerns. There is no ticketing portal and no support chatbot — a human reads your message.

How to get the fastest answer

A few details make it dramatically easier for us to help you:

• What you were trying to do. "I uploaded a 45-second MP4 and clicked Choose Video" beats "it didn't work."
• What happened instead. Paste any error message word for word, or describe where the process stopped (upload, analyzing, download).
• Your setup. Browser name and version (for example, Chrome 129 on Windows), and roughly how large the video file was.
• For subtitle quality issues: the language spoken in the video, and one example of a line that was transcribed wrong.

You never need to send us your video file — in fact, please don't attach large files to email. Since SubEasy processes everything in your browser, most issues can be diagnosed from the details above.

Reporting a bug

If the tool fails for you, try these quick checks first — they resolve most reports:

• Confirm the clip is 60 seconds or shorter and under 100 MB.
• Use MP4, MOV, or WebM; some MKV and AVI files carry audio codecs browsers cannot decode.
• Hard-refresh the page (Ctrl+Shift+R / Cmd+Shift+R) so the latest app code loads.
• Try a private/incognito window to rule out a browser extension interfering with the page.

If it still fails, email us with the details above and we will investigate.

Requesting a feature

We build the roadmap from user requests. When suggesting a feature, tell us the job you are trying to get done rather than the exact button you imagine — for example, "I need captions in two languages on one video" rather than "add a dual-language export." It helps us design the right solution. Popular requests so far include longer video support, batch processing, and VTT/ASS export formats.

Before you write

These guides answer the most common questions instantly:

• How to auto-generate subtitles — the full workflow, end to end.
• Adding subtitles to a video — sidecar files vs burned-in captions.
• Fixing out-of-sync subtitles — when timing drifts.
• SRT vs VTT vs ASS — which format to use.
• Privacy policy — how your videos are handled.

What happens after you email

Every message is read by a person, not a bot. Simple questions usually get an answer the same day; bug reports may take a little longer while we reproduce the issue on our side. If we need more information we will ask specific follow-up questions rather than sending a generic reply. We do not send marketing emails and we never add your address to any list — your email is used only to continue the conversation you started.

Press and partnerships

Writing about privacy-first creator tools, or interested in integrating browser-based transcription? We are happy to provide background, screenshots, or a short quote — reach us at the same address: [email protected].